Privacy Policy

Optimity Pty Ltd (ANZ), Optimity AB (EU), Optimity Pte Ltd (SG) and Optimity Inc (US) know how important privacy is to our customers, and we strive to be clear about how we collect, use, disclose, transfer, and store your information. This Privacy Policy explains our information practices. This Privacy Policy applies to Optimity, including its operations, websites and online portals that refer to or link to the Privacy Policy (collectively, our “Services”). This includes support for such services. Separate policies apply to other organisations to which Optimity is linked.

Please note that the Privacy Policy can also apply regardless of how you access our services, whether in person or online. It is important that you read the Privacy Policy carefully to understand how personal information you choose to provide may be used. We want to provide a safe and secure environment.

It also is important that you check back often for updates to the Privacy Policy. The most current version of the Privacy Policy will always be available here.

Information you provide directly

Some Services enable you to give us information directly. Optimity will only use the personal information you have chosen to provide us for the purpose for which you provided it. Optimity will not use it for any other purpose without your consent.

For example:

  • Upon your request for customer support, whether in person, by phone, or online, we may ask for certain information about yourself including, without limitation, your nameand contact information, in order to process your request.
  • Some of our Services may be provided by staff, contractors or suppliers outside of your home country. Our staff may be in Australia, EU, USA or Asia.

Information about your use of the Services

In addition to the information you provide, we may collect anonymous information that is used in aggregate about your use of our Services. Optimity may publish or provide this anonymous aggregate data to other people. For example, when you visit our websites or portals we may collect:

  • Device information – such as your hardware model, operating system versions, and settings of the device you use to access the Services. This information is not associated with your personal information and is used to provide a better online experience.
  • Log information – the above information may be logged, such as the time and duration of your use of the Service, search query terms you enter through the Services. This information is anonymous and not associated to your personal information. Cookies may be used and any information stored in cookies is stored on your device to assist you in interacting with us. You may delete these cookies whenever you wish.
  • Location information – such as the country your device is located in to assist us in maintaining security and providing services
  • Voice information – if you choose to leave a voice message for us, recordings of your voice may be made (and may be stored on our servers). (Note that if we work with a third-party service provider that provides speech-to-text conversion services on our behalf. This provider may receive and store certain voice recordings for the purposes of providing the service.)

Information from third-party sources

We may receive information about you from publicly and commercially available sources (as permitted by law), which we may combine with other information we receive from or about you from an Organiser (please refer to the Organiser’s Privacy Policy). We also may receive information about you from third-party social networking services when you choose to connect with those services.

Other Information We Collect

We also may collect other information about you, or your use of the services in ways that we describe to you at the point of collection or otherwise with your consent. You can choose not to provide us with certain types of information, but doing so may affect your ability to use some Services.


We may use information we collect for the following purposes:

  • to register you for a Service;
  • to provide a Service;
  • to provide customised content and provide personalised services based on your past activities on our Services;
  • for advertising, such as providing general or customised promotional communications;
  • for assessment and analysis of our market, customers, products, and services (including asking you for your opinions on our products and services and carrying out customer surveys;
  • to understand the way people use our Services so that we can improve them and develop new products and services;
  • to provide customer assistance;
  • to conduct free prize draws, prize competitions, or promotions, as permitted by law;
  • to process other opportunities such as employment requests; and
  • otherwise with your consent.

We may combine information from or about you (e.g. publicly available information), including across different Services, for purposes consistent with this Privacy Policy. Depending on the reason for which we combine the data, and on the requirements of applicable law, specific controls for such combination may be made available, for instance in device or application settings menus, or by visiting applicable web pages.


We will not disclose your information to third parties for their own independent marketing or business purposes. However, we may disclose your information to the following entities:

  • Service Providers. We may disclose your information to companies that provide services for or on our behalf, such as companies that help us with billing, deliveries, service delivery or that send emails on our behalf. These entities are limited in their ability to use your information for purposes other than providing services for us.
  • Other Parties When Required by Law or as Necessary to Protect Our Services. There may be instances when we disclose your information to other parties:
  • to comply with the law or respond to compulsory legal process (such as a court order);
  • to verify eligibility for certain services that we provide (such as the QBR scheme); and
  • to protect the rights, property, or safety of Optimity, or any of our respective business partners, service providers or customers.
  • Other Parties with Your Consent or at Your Direction. In addition to the disclosures described in this Privacy Policy, we may share information about you with third parties when you consent to or request such sharing.


Our Marketing campaigns use software that use your name, email address and geography. You may opt in and opt-out of this service at any time.


We offer a variety of choices about how we use your information. You can make choices about whether to receive promotional communications from us by following the unsubscribe instructions included in the communication or by emailing [email protected] . In addition, you may also have options on our websites or portals to change your your settings for specific Services.


We have put in place reasonable physical and technical measures to safeguard the information we collect in connection with the Services. However, please note that although we take reasonable steps to protect your information, no website, Internet transmission, computer system or wireless connection is completely secure.


When you consent to provide your information, you also consent to the collection, transfer, storage and processing of your information outside of your country of residence, consistent with this Privacy Policy. Please note that the data protection and other laws of countries to which your information may be transferred might not be as comprehensive as those in your country. Your data may be stored in Australia, Asia, USA and/or the EU. Our data operators may be located in Australia, Asia, USA and/or the EU.


Under the laws of some jurisdictions, you may have the right to request details about the information we collect, to correct inaccuracies or you may request that we erase your personal information by contacting us at [email protected]. Any further statutory user rights remain unaffected. We will promptly respond to all requests and reserve the right to decline to process requests that jeopardize the privacy of others, are extremely impractical, or are not permitted by local law.

If you request deletion of personal information, you acknowledge that you may not be able to access or use our Services and that residual personal information may continue to reside in our records and archives for some time, but Optimity will not use that information for commercial purposes.

You understand that, despite your request for deletion, Optimity reserves the right to keep your personal information, or a relevant part of it, in line with legal retention policy requirements for local Laws including Tax and Corporate Laws.


We take reasonable steps to ensure that information about you is available only for so long as is necessary for the purpose for which it is processed, or longer if required under any contract, by applicable law, or for statistical purposes, subject to appropriate safeguards.


Our Services may link to third-party websites and services that are outside our control. We are not responsible for the security or privacy of any information collected by websites or other services. You should exercise caution, and review the privacy statements applicable to the third-party websites and services you use.

We also may make available to you certain products or services developed by third parties. Optimity is not responsible for these third-party products or services.

Third Parties that Provide Content, Marketing or Functionality on Our Services

Some of the content, marketing, and functionality on our Services may be provided by third parties that are not affiliated with us. For example:

  • We may enable you to watch video content provided by content providers;
  • Certain third parties may serve advertising or keep track of which advertisements users see, how often they see those advertisements, and what users do in response to them; and
  • We enable you to share experiences with others through social networking services such as Facebook, Twitter, Instagram, Pinterest, Twitter, and LinkedIn.

These third-parties may collect or receive certain information about your use of the Services, including through the use of cookies, and similar technologies. Optimity does not control the data collection and use practices of these companies. Some of these companies participate in industry-developed programs designed to provide consumers choices about whether to receive targeted advertising. Please visit the websites for more details.

If you connect with a social networking service, we may receive and store details of these interactions. If you do not wish these interactions to be retained, please visit each service to amend your choices.

Please note that if you choose to connect with a social networking service on a device used by other people in addition to you, those other users may be able to see information stored or displayed in connection with your account on those social networking services.

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